I finally spoke to an Acceptance Now rep that works in value City, she mentioned that AcceptanceNow were previously closed because of Covid. I called after I was released from the hospital in April so I've called all the numbers available to reach them. I had the virus in March which prevented me from contacting before my 120 days were up. I've been trying to reach someone since the first week of April. Completed my EPO in 3 months with them, with no issues and great customer service. Your better off with Progressive, I had no issues with them at all. I regret not putting more time and attention to who I was dealing with. I even have a phony contact number on my contract that doesn't exist. They have so many optional charges that they do not inform you of, for example if your automatic payments are 300 monthly, $70 of that is going to extra charges, not towards your furniture payments. This is by far the worst company I have ever had to deal with. Our system is down, I can not help you with password support, your account does not provided you with a history of payments, call the store where to got the furniture from AcceptanceNow should be able to help you, call us back after you try a few more times to login to your account. I have always waited no less than 48 minutes on hold. I have not been able to access my account since day one. I purchased a sectional and a chair that was originally $2048. PLEASE STAY FAR AWAY FROM THIS COMPANY!ĭO NOT, I REPEAT DO NOT GET INVOLVED WITH THIS COMPANY! IN MY CASE OF I HADN'T OF PAID IN FULL TODAY I WOULD'VE ENDED UP PAYING TRIPLE. I know one thing is for sure they better not charge my account another dime because I will be calling the bank and also I am reporting them altogether to the BBB. The same lady from the first call and the one we did the contract with answers and I asked to cancel she tells me to give her my number and she'll call me back that she's with someone else right now, she'll call me back.

I also called the store to make sure they cancel my membership fee because I read reviews of people saying even after paying in full they were still charging. So I go online to pay in full today and it says I owe $851 and according to the total of past payments I had already paid $1,482.11 with the remaining owed $851.49 totaling $2,333.06, I called the actual company and a lady tells me that I owe 708.42 so the site basically lied. I asked how she tells me after the 120 days AcceptanceNow take it company fees to which I asked how much is that, she says $81. She gets back on and tells me the remaining balance is $778. I called to see how much was left in the payment the lady that works in the store was and is very unprofessional and puts me on hold to laugh and joke with another person. We went through acceptance now in value city furniture parma, ohio in Sept, 2020 for a $1,300 sectional and was paying $191.16 a month. SCAM! DO NOT GO THROUGH THIS COMPANY! Zero stars! I'd rather sit on the floor than ever pay this company $3500 for a $1000 couch. I got a bad feeling about everything, and I'm glad I decided to hold off signing things and do my research, because this company is predatory beyond belief. Upon digging, it was fees for all these extra things I wasn't told about, like insurance, some weird 'benefits program', etc.

They also informed me that not all of my payment would go towards my balance for 120 days 'same as cash'-meaning it's not 'same as cash', and it's being charged interest and fees. They charge you $49.99 'deposit', which if you cancel they try to tell you is a 'processing fee' and is not refundable (which as soon as I mentioned a lawyer, that was immediately refunded). You have to start paying BEFORE you receive your merchandise (every other company I've ever worked with, it starts the day you receive it), which in my case was nearly six weeks. AcceptanceNow can't tell you what accounts for the extra cost. Where do I start? First, the amount you are verbally quoted does not match up with the amount on your paperwork. RUN FAR, FAR AWAY! Predatory lending at its finest!

Value city acceptance now